Online Policies

endulge day spa & boutique
5572 Grand Avenue
Gurnee, IL 60031
tel. (847) 599-5100   fax (847) 557-2005

Returns & Exchanges

Unused merchandise may be exchanged or returned for store credit within 14 days. Clearance and Sale items may not be returned. Purchaser is responsible for shipping.

Shipping & Handling

We make every effort to ship your order promptly. Most purchases are shipped via UPS ground to arrive in 5-7 business days for in stock items. All shipping fees are estimated; additional fees may apply.  

Sales Tax

IL residents will be charged 7.5% sales tax.  

Will I receive an order confirmation?

We will send you an e-mail confirmation of your order within 24 hours (excluding holidays) of when the order was placed. If you do not receive confirmation of your order within 24 hours please e-mail us at orders@endulgeonline.com so we can check our system for the order.

 

Will I be notified if the item I purchased is on backorder?

A guest services representative will notify you within 24 hours via e-mail if the item is on backorder and when it is expected to be available. If the backordered item is part of a larger order, you will not be charged for that item until it is sent to you.

 

We will gift wrap your order for $3.50 (up to 5 items)

 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)